General Terms and Conditions of Sale (GTC) - Kaffelatte

1. Purpose

These terms and conditions govern the sale by Kaffelatte of chunky knit products (bags, throws, cushions, decorations) on the websites kaffelatte.fr and kaffelatte.it.

2. Products and Characteristics

Each item is a handcrafted creation.

• Materials: Chunky velvet wool, polyester, cotton, polyester, or Alcantara linings, accessories in faux leather or leather, metal, or stainless steel.

• Uniqueness: Due to the handcrafted nature of each item, slight variations in size or color may exist compared to the photos on the website.

3. Care Instructions

My creations are handcrafted and delicate. To help them retain their loft and beauty over time, here are our expert tips:

• Chunky Knit (Polyester): Polyester is more durable than traditional wool, but it loves softness.

• Washing: Spot clean with a damp cloth and mild soap. If a full wash is necessary, hand wash in lukewarm water.

• Drying: Never tumble dry. Gently squeeze out excess water without twisting and dry flat on a towel to prevent the knit from stretching under the weight of the water.

• Tip: Regularly shake your throw or cushion to restore the fibers' fluffiness.

• Velvet: Velvet is sensitive to crushing and dust.

• Dusting: Use a soft clothes brush or a vacuum cleaner with a soft brush attachment, brushing in the direction of the pile.

• Stains: Dab immediately with a clean cloth. If the stain persists, use soapy water (Marseille soap) without soaking the fabric.

• Shine: To restore shine, you can very lightly steam the fabric (iron at a distance, without touching it).

• Eco-leather & Faux leather: This material is easy to care for but sensitive to chemicals.

• Cleaning: A simple wipe with a soft sponge or a slightly damp microfiber cloth is sufficient.

• To avoid: Never use alcohol, solvents, or bleach, as these can cause the surface to crack.

• Maintenance: To maintain suppleness, you can occasionally wipe the leather with a cotton pad soaked in mild makeup remover.

• Genuine leather: Leather is a natural material that develops a patina over time.

• Protection: Waterproof your item before first use to protect it from rain and stains.

• Care: Moisturize the leather once or twice a year with a special leather balm or colorless cream to prevent it from drying out.

• Sun: Avoid prolonged exposure behind a window in direct sunlight, which could discolor the leather.

My advice: Chunky Knit is a "living" material. It's normal for slight pilling to appear with friction. Don't pull on it: gently cut it with scissors or a small fabric shaver to restore your piece to its original appearance!

4. Price and Payment

Prices are listed in Euros (€) "VAT not applicable, art. 293 B of the French General Tax Code (CGI)", no shipping charges for Europe. Payment is due immediately upon ordering via PayPal.

5. Delivery

Products are delivered to the nearest pickup point to the address provided during checkout. Production (for made-to-order items) and delivery times are specified at the time of purchase. Kaffelatte cannot be held responsible for delays caused by carriers.

6. Right of Withdrawal

In accordance with European legislation, you have 14 days to exercise your right of withdrawal.

• Exception: The right of withdrawal does not apply to products made to your specifications (custom-made orders).

• Return shipping costs are the responsibility of the buyer. The product must be returned in its original condition.

7. Guarantees and Returns

In the event of a defective product, you are covered by the legal guarantee of conformity. Please contact us at karine@kaffelatte.it with photos of the defect to arrange an exchange or refund. The warranty is 2 years. Minor irregularities in the weave or size are evidence of handmade work and do not constitute a defect in conformity.

8. Data Protection (GDPR)

The information collected is necessary for processing your order. In accordance with the GDPR, you have the right to access and rectify your personal data.

Cancellation Form Template

(Please complete and return this form only if you wish to cancel your order.)

To:

Shop Name: Kaffè Latte

Email Address: karine@kaffelatte.it

Subject: Cancellation of my order

I hereby notify you of my cancellation of the contract for the sale of the following goods:

Product Description: [Example: Chunky Knit XXL Throw / Velvet Handbag]

Ordered on: [Order Date]

Received on: [Date of Package Receipt]

Order Number: [Enter your order number]

Customer Information:

Customer Name: ___________________________

Customer Address: ______________________________________________________

Customer Signature (only if this form is submitted on paper):

Date: [Today's Date]